Kid Catch Foundation wants to preserve our reputation of providing high quality
services. We value and encourage complaints as they assist us to improve our
policy has been created to provide guidance to users of our Directory, those
listed in the Directory, and our staff on the manner in which The Kid Catch
Foundation receives and manages your complaint.
are committed to being consistent, impartial, and to resolving your complaint
as quickly as possible.
Definition of a
this policy a complaint means a statement of dissatisfaction by a consumer who
used the Directory or a professional who was listed in the Directory provided
provide a consistent and structured mechanism for handling complaints.
keep you informed as to the progress of your complaint and the expected time
the complaint. If you have a complaint
with any aspect of our Kid Catch Directory, we urge you to contact us by our
email complaint process. Send your
complaint by email to [email protected], and include
“complaint” in the subject line.
response. Your complaint will be handled
by the Executive Director of the Foundation, Michael Scheeringa, M.D.
receiving the complaint, we will acknowledge receipt of the complaint within 7
a complaint is made, we may need to investigate it.
will keep you informed of the progress of your complaint, proposed actions, and
the expected time of resolution.
aim is to resolve complaints in a timely manner, and we will generally resolve
a matter within 30 days.
cases may take longer than 30 days to resolve.
In these cases, we will regularly update you on the progress and likely
time for resolution.
will inform you of the outcome of your complaint.
you are not satisfied with the resolution of your complaint, you may ask for a
reconsideration of the response in writing (email counts), and it shall be reviewed
by the full Board of Directors.